CHICAGO /PRNewswire/ — United Airlines announced it is transforming the customer experience in its United Clubs with upgrades including an overhauled, complimentary food menu launching this week, extensive club renovations and a hospitality-focused approach to customer service.
All-new fresh and healthy complimentary food menu to begin this month along with more renovations, new club openings scheduled in 2015 and hospitality-focused customer service approach.
“We’re making major changes in our United Clubs to give our customers the elevated, hospitality-centric service and experience they deserve and expect. This year will be transformational,” [...]
United Airlines today debuts its new brand campaign, featuring the iconic “Fly the Friendly Skies” tagline, reinterpreted for today’s travelers.
The new campaign, United’s biggest in more than a decade, is based on feedback from customers that “user-friendly” today means the combination of service, technology and product enhancements. United has designed its investments in its global route network, new aircraft, onboard features, customer service and [...]