Posts Tagged ‘UAL’
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March 5, 2015

United Airlines to Upgrade Airport Lounge Experience for United Club Members

CHICAGO /PRNewswire/ — United Airlines announced it is transforming the customer experience in its United Clubs with upgrades including an overhauled, complimentary food menu launching this week, extensive club renovations and a hospitality-focused approach to customer service.

All-new fresh and healthy complimentary food menu to begin this month along with more renovations, new club openings scheduled in 2015 and hospitality-focused customer service approach.

“We’re making major changes in our United Clubs to give our customers the elevated, hospitality-centric service and experience they deserve and expect. This year will be transformational,” [...]

 
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September 20, 2013

United Airlines’ New Brand Campaign Reinterprets “Fly the Friendly Skies”

“Flyer-friendly” is “user-friendly” for today’s customers New ads express United’s advances in network, fleet, product, service and customer technology

United Airlines today debuts its new brand campaign, featuring the iconic “Fly the Friendly Skies” tagline, reinterpreted for today’s travelers.

The new campaign, United’s biggest in more than a decade, is based on feedback from customers that “user-friendly” today means the combination of service, technology and product enhancements. United has designed its investments in its global route network, new aircraft, onboard features, customer service and [...]

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